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11 BusinessDevelopment
العربية

E-Commerce

Marketing and sales for online stores in Saudi Arabia

For online stores in Saudi Arabia, including stores on Salla and Zid, 11 Business Development connects store design, content and paid campaigns on Snapchat, TikTok, Instagram and Google with WhatsApp support and follow-up that turns visits into orders. We have worked in the Saudi market since 2015 with 75+ clients across 10–15+ sectors.

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How your customers buy

The typical customer journey in this sector in Saudi Arabia, and where opportunities usually slip.

Typical purchase
Low to medium ticket, high order volume
Decision
Minutes to days, decided by trust, price, delivery and payment options
Key channels
Snapchat, TikTok, Instagram, Google, WhatsApp

  1. Discover

    An ad, a creator video or a search result.

  2. Visit

    A first look at the store: is it trustworthy, clear and fast on mobile?

  3. Decide

    Price, reviews, delivery time, returns and payment options such as installments or cash on delivery.

  4. Checkout

    A smooth checkout, or an abandoned cart.

  5. Repeat

    Repeat orders depend on the delivery experience and staying in touch.

Common marketing and sales challenges

  • Traffic without orders

    Ads bring visits, but the store doesn't convert because of trust, speed or checkout friction.

  • Rising advertising costs

    Competing with marketplaces and big brands for the same audience.

  • Abandoned carts, unanswered questions

    Customers leave over a delivery or sizing question nobody answered.

  • No plan for repeat customers

    Every sale is bought again with ads instead of bringing existing customers back.

Channels that usually fit

We choose the mix around your business, audience and budget. These are the channels that usually fit this sector:

Seasons worth planning early

  • 11.11 and White Friday
  • Ramadan and Eid
  • Founding Day and National Day
  • Back to school

  • Snapchat & TikTok

    Discovery and conversion campaigns with platform-native video.

  • Instagram

    Brand content, product showcase and retargeting.

  • Google

    Capturing demand from people already searching for your products.

  • WhatsApp

    Pre-sale questions, order updates and bringing customers back.

How 11 helps

We connect these services into one system, from first impression to closed deal. Start with what you actually need.

Our work in this sector

We walk you through examples of our work in this sector during the consultation, and what would fit your business specifically.

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Frequently asked questions

How do I market a Salla or Zid store?

First make sure the store is ready to convert: clear products, trust signals, fast mobile pages and a simple checkout. Then run campaigns on the platforms your customers use, such as Snapchat, TikTok and Instagram, and use WhatsApp to answer questions and bring customers back.

Why does my store get visits but few orders?

Common reasons are weak trust signals, unclear delivery and returns, slow mobile pages, a complicated checkout, or ads reaching the wrong audience. We review the whole path from ad to order to find where people drop off.

Can you build the store as well as market it?

Yes. Websites and e-commerce stores are one of our services, so the store, content, campaigns and follow-up are planned as one system.

Have a business and looking for a better way to grow?

From the first idea, to the first customer, to sustainable growth.

Book a free consultationTalk to us on WhatsApp

30 minutes · No commitment · We reply during business hours

Call us+966 50 385 7848